Posts tagged as:

industry transformation

Why we don’t trust the new

by Jeff Booth

Each day we receive feedback from customers rating their experience with BuildDirect on 3 different criteria. 1) Customer Service  2) Product quality  3) Delivery service.  We treat this feedback as crucial to our business. Even though it hurts when the feedback is negative,  it uncovers areas that we improve upon. We never hide from it. In [...]

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