February 10, 2012   1-877-631-2845

Customer Service is a Core Competency

Yesterday I was asked a question that I am often asked and I thought it deserved a blog post. The question I was asked is "Where is your call center?" I always answer the same..... WE DO NOT HAVE A CALL CENTER!!! We have product experts, and that function is handled in our head office. The expertise in our sales department is a core competency. I would put our product  experts up against anyone in the business in their deep knowledge of the respective products. They each have incredible … [Read more...]