Each day we receive feedback from customers rating their experience with BuildDirect on 3 different criteria. 1) Customer Service 2) Product quality 3) Delivery service. We treat this feedback as crucial to our business. Even though it hurts when the feedback is negative, it uncovers areas that we improve upon. We never hide from it. In fact we share the product quality reviews un-edited for everyone else to see. The vast majority of the responses are not only positive...but extremely … [Read more...]
Where is the bottom of the housing market?
April 17, 2008 By Leave a Comment
A good leading indicator of future activity in the new and resale housing markets is the volume of mortgage applications. As the number of mortgage applications moves higher, It means that more people are negotiating a purchase of a home. Therefore, a higher number over time, might signal a bottom of the housing market. Yesterday the weekly survey came out and the top line number showed growth in mortgage applications. From the report: ".....a measure of mortgage loan application volume, was … [Read more...]
Why I decided to write a building materials blog
April 3, 2008 By 2 Comments
I think I offer a unique perspective of the building industry from the standpoint that I started BuildDirect.com with the intention of creating something truly special. Although we started the company from my house in 1999, our ambitions were never to create just another ".com" Our intentions were, and still are today to build a company that changes an industry. I realize that revolutionizing an industry is an extremely audacious goal, but it is one that I am truly passionate about.The building industry … [Read more...]
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