One of my daily routines at the company is to look at feedback responses from our customers to see how we are doing from our customers' perspective. This daily routine gives me a great look at where we are winning and where we need to make improvements. It also supports one of our core values to get better every day. From time to time, I will personally call some of these customers for more detail on their experience with our company. I find the combined interaction between the feedback and the … [Read more...]
The Long Walk through the Dark Forest
May 13, 2008 By 2 Comments
A couple of years ago I was asked to help the Conference board of Canada with its commercialization strategy that it was preparing for the Canadian government. The Conference Board assembled a Leader's Roundtable on commercialization with the intent of improving commerce in Canada. Although I was honoured to help, I have to admit that from a "leader's" perspective, I didn't know how my ideas would come accross. There were some brilliant people helping with the report. For the purpose of the report, … [Read more...]
The best leadership development course I have ever attended
May 8, 2008 By 2 Comments
I spent the last couple of days in Seattle attending a workshop called "Mastering the Rockefeller habits" by Verne Harnish. I took my entire management team along and it I can easily say that it was the best leadership development course that we have ever attended. Click HERE for more on Gazelles workshops. One of the challenges with growing a company as fast as our company has grown over the last 5 years is that people get so busy doing their jobs, clear communication and alignment … [Read more...]
Good resource when building your business
April 28, 2008 By Leave a Comment
For all of the entrepreneurs out there, I came across this site www.thefunded.com. It is a great resource for raising money to grow your business. I know that when my business partner and I started BuildDirect.com, a resource like this would have saved us a lot of time. If you have not raised money from a VC, it can be a daunting experience. The right partner can make all the difference in your business and conversely, the wrong partner can be disastrous. The unique thing about the … [Read more...]
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